Placing of orders:
EZB admin staff reserves the right not to provide the 5% membership discount if customers place orders less than 2 hours after signing up, or if orders are place with us via phone calls. Members who failed to log in will also not enjoy any membership benefits.
Please make your order 2 days in advance. Customers will have to call our hotline if there are changes to their orders. We strongly encourage all customers to confirm their orders early. We seek your kind understanding if we are unable to accede to the changes in case of last minute notice.
If order is made on the day of delivery itself or only 1 day in advance, an extra late order surcharge of $20 will be imposed.
Please give us 2 different contact persons and numbers, else your order will be void.
No cancellation or changes are to be made within 24 hours of the delivery.
Delivery timing is from 11am to 7pm. Our standard delivery schedule is: 10am-1pm & 4pm-7pm. Our special delivery schedule is: In 1/2 hour intervals from 10am to 7pm. Let us know your time of convenience and we will commit to it. However, we seek your understanding in the case if we need to make some slight changes to the delivery timing to accomodate to the delivery routes.
Kindly give our drivers up to an hour allowance, in cases of heavy traffic from 4pm to 7pm.
Please call our office staff in advance for usage of any discount vouchers or coupons. Otherwise, EZB reserves the right not to accept any discount vouchers or coupons at time of delivery and payment.
Please note that some foam boxes will be used during delivery. If it was not in the order invoice, customers may still buy the foam box by informing the delivery person @ $4.30 each.
NOTE THE FOLLOWING CHANGES FROM 30th August 2010:
Delivery charges is $10 if the food order is below $300 except for the East Coast Park & chalets, Pasir Ris Park & chalets which is $5. Additional delivery fee is $10 for special time indication.
Delivery to Sentosa: EZB will continue to deliver to Sentosa.
For delivery to Sentosa area the charges is $20 and for overtime delivery timing charges from 7pm to 8pm @$10.00, 8pm to 9pm @$20.00 and 9pm to 10pm @$50.00.
Delivery to central areas with ERP gantries: Drivers will inform customers upon delivery of the amount deducted from their vehicle cash card and customers will then reimburse them directly.
Only orders above $100 will be delivered. For orders below $100, kindly make your way to our shop for a self-collection. Please refer here for our address and operating hours.
Please note that for CHALETS and PARKS, the drivers will only deliver the food to the NEAREST CARPARK/ SIDE GATE. Kindly ensure that there are sufficient manpower to handle the food. If no one is present to collect the food, the delivery man will move on to deliver at other locations and push you to the last slot, which will be quite late and way out of the original pre-arranged time. An additional delivery charge of $10 applies in this instance.
For orders above $300: FREE DELIVERY.
For orders to less accessible locations like Tuas and Lim Chu Kang (or postal code starting with 62, 69, 70, 71), there will be an extra charge of $10-$20, depending on case to case basis.
For any futher queries, feel free to call our office and we will be glad to assist you further.